FAQ

Frequently Asked Questions

We gathered frequently asked questions in a list, if you have any other questions or requests, please do not hesitate to reach us under support@mr-protect.com or fill a contact form by clicking following button.

How it Works?

Is Remote Config Possible to Protected Dev.?

Remote configuration is unfortunately not supported yet. So the configuration has to be done directly on protected device. This feature is planned to be released in the next version.

Which Platforms are supported?

Mr-Portect works on Windows and MacOS. But smart phone supports are planned for the following releases.

Do you need an internet connection?

No internet connection required for all mr-protect the features. Of course, some features are internet relevant like website filtering, vpn canceller. But if there is no internet connection on protected devices, so these feature would also not be required.

Features:

Is Webcam Blocking Not Supported On Win.?

Yes. Mr-Protect cannot access the camera, if any other application blocks the camera interface in Windows. But on the other hand, the whole conversation is monitored via taken screenshots by MP, so it means that screen blocking would work anyway, if any obsene scenes appears during conversation. (Webcam blocking not required necessarily)

How Can I Be Sure If The App Properly Work?

With helf of proof of protection feature, the parents gets a random picture of screen, webcam and scanned photos in every daily and weekly reports. Thereby you can be sure that the devices of your kids are still under protection.

Is It Possible To Adjust Speed and Accuracy of Abscene Detection?

Parents can adjust the speed and accurancy of absene object detection process. For example, your kids device is not a high performence device, you can just slow down the process, thereby you can relieve the processor of the device.

Pricing:

What Are My Payment Options?

The only payment option is paypal. If paypal is not supported in your country, please contact us.

Can I Get My Money Back?

Sure. You have 15 days money back guarantee.

How Can I Request My Money Back?

Just write an email or fill a contact form about your cancellation request. We would like to hear a feedback about the reason of your cancellation, but it is not a must.

Which Payment Plans Are Available?

Mr-Protect offers 2 simple pricing options as free and annual payment . Both provides the same features but different expiration dates and max protected device. 

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